Privacy Policy

Last updated: December 1, 2025

This Privacy Policy describes how ICS (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or use our website icsag.ca (the “Site”) and any services we provide through it.

By accessing or using this Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information you provide to us directly

  • Name

  • Company name

  • Email address

  • Phone number

  • Shipping or billing address

  • Any other information you choose to provide in contact forms, quote requests, or email communications

1.2 Automatically collected information
When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on each page

  • Referring website or link

  • General location information (based on IP, not precise GPS)

This information is typically collected through cookies, log files, and similar technologies.

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Responding to your inquiries and quote requests

  • Processing and managing orders or business inquiries

  • Providing customer support and after-sales service

  • Improving our products, services, and website experience

  • Sending you updates, product information, or promotional communications (where permitted by law)

  • Maintaining the security and integrity of our Site

  • Complying with legal obligations and resolving disputes

We will only use your personal information for the purposes for which it was collected, or for related purposes that are reasonably compatible.

3. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

  • Remember your preferences and settings

  • Analyze traffic and usage patterns

  • Improve site performance and user experience

You can choose to disable cookies in your browser settings. However, some parts of the Site may not function properly if cookies are disabled.

4. Sharing and Disclosure of Information

We do not sell your personal information.

We may share your information with:

  • Service providers and partners who help us operate our business (e.g., hosting providers, email service providers, logistics partners), and who are required to protect your information and use it only for the services they provide to us

  • Business partners or manufacturers when necessary to provide you with product information, quotations, or services you have requested

  • Professional advisors, such as lawyers or accountants, where reasonably necessary

  • Government authorities or law enforcement, if required by law or to protect our legal rights, safety, or property

5. International Data Transfers

As we work with international suppliers and service providers, your information may be processed or stored outside of your province, state, or country, including in countries that may have different data protection laws than your own.

We will take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes described in this Policy

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes and enforce our agreements

When information is no longer needed, we will securely delete, anonymize, or otherwise dispose of it.

7. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location and applicable law, you may have rights such as:

  • The right to access the personal information we hold about you

  • The right to request correction or update of your information

  • The right to request deletion of your information, subject to legal and business requirements

  • The right to withdraw consent to marketing communications at any time

You can exercise these rights by contacting us using the details in the Contact Us section below. We may need to verify your identity before responding to certain requests.

You can also opt out of marketing emails by using the “unsubscribe” link in our messages.

9. Third-Party Websites

Our Site may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or security of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our Site and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of the Site after any changes indicates your acceptance of the updated Policy.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

ICS – ICS Enterprises LTD.
Website: icsag.ca
Email: mail@icsag.ca
Address: 215 Main St, Kelvington, Saskatchewan, Canada.