Frequently Asked Questions.

We Supply Reliable Agricultural Solutions for Canadian Growers

Our strong partnerships with trusted manufacturers allow us to deliver high-quality greenhouse systems, irrigation equipment, agricultural films, nets, tools, and a wide range of farm materials at competitive prices. Whether you operate a greenhouse, a commercial farm, or a horticultural business, ICS provides dependable sourcing, consistent product quality, and responsive customer support designed to meet the needs of modern agriculture.
What products does ICS supply?
ICS provides a wide range of agricultural products, including greenhouse systems, irrigation equipment, agricultural films, insect nets, horticultural tools, seeds and seedlings, and various farm materials sourced from trusted global manufacturers.
Do you import products directly from overseas suppliers?
Yes. ICS works closely with manufacturers in China and other regions to supply high-quality, cost-effective products to Canadian growers. We manage sourcing, communication, quality checking, and logistics support.
Can I request a quote for bulk orders?
Absolutely. We handle both small and large-volume orders. Please contact us with your requirements, and we will provide a customized quotation based on product type, quantity, and shipping method.
What information do I need to provide when requesting a quote?
Please include: Product name or description Quantity Delivery location Any specific size, thickness, or material requirements Providing more details helps us give accurate pricing and delivery timelines.
How long does shipping usually take?
Shipping times vary depending on the product and destination. Typical timelines: In-stock items in Canada: 3–10 business days Imported items: 4–8 weeks, depending on production and ocean freight schedules We will provide estimated delivery times for each order.
Who is responsible for customs, duties, and taxes?
Unless otherwise stated in your quote, the customer is responsible for any applicable customs fees, import duties, and taxes. We can assist and guide you through the import process if needed.
Do your products come with a warranty?
Yes. Most products come with manufacturer’s warranty covering defects in materials or workmanship. Warranty terms vary by product. Contact us for specific warranty details related to your purchase.
Can ICS help me find a product that is not listed on your website?
Yes. Because we work directly with factories, we can source custom or specialized agricultural products, even if they are not shown online. Tell us what you need, and we will search for suitable suppliers.
Do you provide installation or on-site services?
ICS mainly focuses on supply and sourcing. However, for certain products—such as greenhouse structures—we may be able to coordinate installation support through third-party professionals.
How do I place an order?
You can contact us through: Email Website contact form Quote request Once your order details are confirmed, we will issue a proforma invoice and begin the sourcing or shipping process.
What payment methods do you accept?
Payment options depend on the product type and order size. Typical options include: Bank transfer (wire) Interac e-Transfer (for Canadian customers) Business payments For large import orders, a deposit may be required.
How can I contact ICS for support?
You can reach us anytime through our website or by email: ICS – ICS Agricultural Solutions Website: icsag.ca Email: mail@icsag.ca